2017 Jan 11: 16-årige Maria stævner stort dansk rejseselskab: Det kan koste dem rigtig dyrt

Skrevet av Niels Pedersen hos BT:

Maria Cort Rasmussen fik en ekstraregning på over 2.000 kroner af EF Sprogrejser kort før, hun skulle på sprogrejse til England. Det fik hendes far til at klage til Pakkerejseankenævnet, og nu er sagen endt for retten.
Maria Cort Rasmussen fik en ekstraregning på over 2.000 kroner af EF Sprogrejser kort før, hun skulle på sprogrejse til England. Det fik hendes far til at klage til Pakkerejseankenævnet, og nu er sagen endt for retten. Foto: Sarah Christine Nørgaard

16-årige Maria Cort Rasmussen fra Dragør glædede sig til sin første rejse på egen hånd. Hun skulle på sprogrejse til engelske Torquay i sommeren 2015, men lidt over en måned før afrejsen dumpede en ekstraregning fra EF Sprogrejser ind ad brevsprækken. Maria skulle pludselig betale over 2.000 kroner ekstra for sin sprogrejse, fordi valutakurserne have ændret sig siden rejsen var blevet betalt. Men det ville hun ikke finde sig i.

Sammen med sin far Gert H. Rasmussen klagede hun til Pakkerejseankenævnet.

Vi fik et stort chok. Vi blev rystede, skuffede og sure. For vi syntes ikke, det kunne være rigtigt,« siger Gert H. Rasmussen om den overraskende ekstraregning til BT.

Pakkerejseankenævnet gav Maria Cort Rasmussen medhold i klagen, fordi EF Sprogrejser ‘ikke på en tilstrækkelig tydelig måde har redegjort for prisforhøjelser og prisnedsættelser og beregningsmåden herfor.’

EF Sprogrejser blev pålagt at tilbagebetale de 2.164,77 kroner til Maria Cort Rasmussen, men rejseselskabet valgte at anke dommen til Københavns Byret, hvor sagen kører netop nu. Sagen, som er den første af sin art, kan vise sig at få stor betydning for hundreder – ja, måske tusinder – af EF Sprogrejsers kunder. For Maria er så langt fra den eneste, rejseselskabet har pålagt en ekstraregning for ændringer i valutakursen. Får Maria medhold i sagen, kan EF Sprogrejser ende med at skulle tilbagebetale hundredtusinder af kroner til mange af selskabets kunder.

»Jeg synes, vi er blevet dybt uretfærdigt behandlet. Det her er efter min mening bondefangeri, og jeg synes, at sagen er principiel. Der er mange mennesker, som er blevet ramt af det her og har fået en ekstra omkostning, de ikke havde den mindste forudsætning for at kunne gennemskue på forhånd,« siger Gert H. Rasmussen, som kender til flere andre eksempler på, at EF Sprogrejsers kunder har fået en lignende ekstraopkrævning. ….

Resten av artikkelen kan leses hos BT

2017 Jan 21: Rejseselskab truede med at sende Amalie hjem: Forlangte 11.000 kroner ekstra

Niels Pedersen ved DT skriver:

Amalie Lund Rasmussen havde et rigtig god ophold som udvekslingsstuderende i USA. Hvad hun ikke vidste var, at rejseselskabet My Education truede hendes forældre med at hjemsende hende på grund af en strid om et valutakurstillæg.
Amalie Lund Rasmussen havde et rigtig god ophold som udvekslingsstuderende i USA. Hvad hun ikke vidste var, at rejseselskabet My Education truede hendes forældre med at hjemsende hende på grund af en strid om et valutakurstillæg. Foto: Privat

16-årige Amalie Lund Rasmussen havde glædet sig til et lærerigt og oplevelsesrigt skoleår som udvekslingsstudent på Casa Grande High School i den amerikanske stat Arizona med start i juli 2015. Men uden at hun anede uråd eller var skyld i det, var Amalie på nippet til at blive sendt hjem efter blot to måneder. For på den anden side af Atlanten truede rejseselskabet My Education med at hjemsende Amalie, hvis ikke hendes forældre betalte en ekstraregning på 11.350 kroner omgående.

Og det var kun starten på en konflikt, som stadig ikke har fundet sin afslutning nu halvandet år senere. En konflikt, hvor My Educations ejer Niels Frandsen undervejs har sagt, at Amalies far, Ulrich Rasmussen, er ‘fuld af løgn’, og en konflikt, hvor Niels Frandsen stadig nægter at tilbagebetale de 11.350 kroner tilbage, selvom Pakkerejse-Ankenævnet har dømt ham som taber i sagen og Fogedretten har indskærpet, at pengene skal betales.

»Jeg sidder tilbage med en følelse af frustration og irritation. Både over at han kom med trusler om at sende Amalie hjem, og over at han lader som om, intet er hændt og nægter at betale pengene tilbage til trods for, at der er en dom. Om man kan kalde det mafiametoder ved jeg ikke, men det er da tæt på,« siger Ulrich Rasmussen til BT.

Resten av artikkelen kan leses på BT

STS Student Travel Schools …

STS Sprogrejser Aps
Company Number: 12943806
Incorporation Date: 1 April 1989

Gammel Kongevej 1, 2, København V 1610 Denmark

Owner: Lars-Olof Christer Magnusson via STS Student Travel Schools AB, Sweden

CSFES Sweden

STS Education Invest AB: Holding company

  • STS Education Holding AB: Manages subsidiaries
    • STS Student Travel Schools AB
      • Australia: STS Foundation Pty Ltd
      • Austria: STS High School
      • Canada: STS Foundation / Fondation des Échanges Étudiants
        • Study Abroad Scholarships
      • China: STS Student Travel Schools Foundation
      • Denmark: STS Sprogrejser Aps
      • Finland: STS Kielmatkat OY
      • France: STS Séjours Linguistiques Internationaux
      • Germany: STS Sprachreisen GmbH
      • Italy: STS Student Travel Schools S.R.L
      • Netherlands: Stichting STS High School Foundation
      • Norway: STS Education AS
      • Switzerland: STS Student Travel Schools GmbH
      • United Kingdom: Language Study Centres, Ltd.
      • USA: STS Foundation
        • AFP Global Exchange
      • USA: STS Global Studies
        • STS Language Schools
        • Cross Culture Exchange
        • Om Associates, Inc.
    • Stiftelsen IBS International Business Schools

STS Alp Holding AB

Investment AB Janus


Owner: Lars-Olof Christer Magnusson

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2016 Jul 19: Rejseselskab sendte ulovlige reklamer på Youtube

19. jul. 2016 KL. 12.33 – OPD. 19. jul. KL. 12.15
Forbrugerombudsmanden irettesætter EF Sprogrejser, der har lavet reklamer, uden at det er tydelig angivet.

REKLAME. EF Sprogrejser har fået bloggeren Julia Sofia til at lave reklame for sig på Youtube, men Forbrugerombudsmanden kritiserer parterne for ikke tydeligt nok at gøre opmærksom på, at der er tale om ren reklame. (Skærmbillede)
REKLAME. EF Sprogrejser har fået bloggeren Julia Sofia til at lave reklame for sig på Youtube, men Forbrugerombudsmanden kritiserer parterne for ikke tydeligt nok at gøre opmærksom på, at der er tale om ren reklame. (Skærmbillede)

Det var ikke i overensstemmelse med loven, at selskabet EF Sprogrejser fik en ung videoblogger til at lave reklame for dem. Videoerne, der blev lagt på hjemmesiden Youtube, fortalte nemlig ikke tydeligt, at der var tale om reklame.

Sådan lyder beskeden fra Forbrugerombudsmanden i en pressemeddelelse

»Det skal stå lysende klart, hvornår et indslag står for en videobloggers egen regning, og hvornår det er en reklame, som et firma har betalt bloggeren for at deltage i«, skriver forbrugerombudsmand Christina Toftegaard Nielsen.

Resten av artikkelen finnes hos Politiken

2003 Aug 27: Exchange Students Abused In U.S.

Danish foreign exchange student Nicklas Rassing always dreamed of this day: when he would graduate from an American high school.

His parents spent $8,000 to send him to America, investing their faith in a California company called American Intercultural Student Exchange. But, as CBS News Correspondent Sandra Hughes reports, the company sent Nicklas to live with a 61-year-old single man who molested him and then tried to keep him quiet.

“He wouldn’t let me speak in English,” says Nicklas. “He was listening on the phone when I talked to my parents.”

Eventually Nicklas was able to sneak a text message on a cell phone to Denmark.

“We were 6,000 miles away. We couldn’t act. We couldn’t do anything,” says his father Peter Rassing.

Because, they say they couldn’t reach anyone at AISE. After a full weekend of frantic calls, they finally got Nicklas out.

Thai student Mary Vattanisiriporn was living in a house with two other AISE exchange students and four young children. She was sleeping on a couch in a garage.

Before that, AISE had placed her in a run down home in Montana.

Sally Arguilez Smith rescued Mary and began to investigate AISE after hearing several stories from its exchange students, including Nicholas.

“I didn’t feel they showed any concern for the welfare of these kids,” says Smith. “This is not what the exchange program is supposed to be about.”

She alerted the U.S. State Department. In a letter obtained by CBS News, the State Department sanctioned the company for not properly training its employees and put AISE on one year’s probation.

In addition, the council of standards for international educational travel has removed AISE from its list of accredited programs. Most high school officials use the trade group’s list as a guide for which programs to allow in their schools.

AISE director of field services Judy Scott says the company has an excellent record in 22 years of placing foreign exchange students.

Asked if the process that the host family has to go through before they are chosen is rigorous, Scott says, “Yes I think it is. I mean there’s a lot of personal questions they have to answer.”

Scott defends Mary’s living conditions as adequate. As for Nicholas, Scott says, “AISE had no way of knowing that this would happen. It’s very unfortunate and we regret it.”

But not enough to give his family a refund or any kind of apology.

Reblogged: 2011/2012 STS EXPERIENCE (CANADA)

Translation of: 2011/2012 STS KOKEMUS (CANADA)

The Helsinki District Court sentenced STS Kielimatkat to refund €6.505 (US$7.105) to Finnish Salla Rautiola due to unfair dismissal and numerous other breaches of contract in their exchange student program.
Sallas case has been mentioned and partly presented in MOT documentary, «Vaihto-oppilas heitteillä«, «Exchange student neglect exposed». Let Salla’s exchange experience be a warning about what an exchange student year can be like in reality.

16-year old Salla Rautiola signed a contract in January 2011 with STS Kielimatkat for an exchange student year in the French-speaking part of Canada.
STS promises a carefully screened host-family, school placement and local representative and support persons in the exchange-country. They also promise to take into account the health information given in the application form when choosing the host family. Salla had reported that she is allergic to dogs, cats and pollen.

STS provided the host family information in July 2011, one month before the departure date, but withheld the information they had received the day before from STS CANADA that STS could not fulfill the French-speaking program. Instead, Salla would have to be placed with an English-speaking family.

IN CANADA:

As a host family, STS had chosen a 62-year old single Jamaican immigrant who for the most part socialized with her own relatives and culture and who spoke only Jamaican creole. The Canadian life-style or traditions were not present in any way in her filthy and moldy house. In the Helsinki District Court, as STS witness, a former male exchange student, who had lived in the same house a couple of years earlier, told the court that the host mother never cleaned. He witnessed that it was his and another exchange student’s responsibility to clean the house. At that time there was still a vacuum cleaner in the house. During Sallas stay there was no vacuum cleaner in a house with wall-to-wall carpet. This witness also told the court how the basement was used as a living room where they watched TV and used the computer. STS Finland country manager, Mira Silvonen, continued insisting that the condition of the home was suitable for an allergic person and gave up to seven different explanations (move, cellar, store etc.) for the pictures Salla had taken of the house. The shocked child protection officials in Finland stated that they would not even temporarily place a minor in conditions like that. Responsible for this host family’s approval as a host family for an allergic minor for ten months was area representative Sandra Hanniman/STS Foundation Canada.

Within two months, Salla started to get allergic reactions from all the dust and mold (picture). She could not go to school, but the host mother did not let the school know about Salla’s absence as required, something STS later blamed Salla for and issued her a warning about. Because of her strong allergic symptoms, Salla asked both the host mother and the area representative, Sandra Hanniman, to take her to see a doctor, but the host mother stated that: «The doctors don’t know anything» and the area representative said: «Let’s see».  As parents we had to get the medicine here in Finland and mail them as express to Canada. Instead of helping Salla get to the doctor, STS Canada area director Kim Berry decided to issue a warning to Salla regarding her host mother not informing Salla’s school about her absence. Salla was invited to STS Canada office 14. Nov. 2011. Salla had written a four page complaint about all the problems and failures on STS’ part so far:

  • There was no school placement arranged by STS when Salla arrived. Salla was turned away from Gisele la Londe-school, because they had no knowledge of the exchange student. It took almost a week to arrange a school placement.

  • The host mother left for five days leaving Salla alone with the allergic symptoms. The host mother did not leave any contact information to Salla and strongly forbad Salla to inform STS about her absence.

  • The host mother did not check her mailbox despite Sallas request. Salla had no key to the mail box. The expensive medication we had sent from Finland lay in the mail box nine days before Salla finally got them.

  • The host mothers fierce mood swings raised questions. She could be laughing and dancing by herself, but in an instant lose her temper and throw dishes to the floor. Once Salla saw a ziplock-bag on the kitchen table and the host mother told her not to touch it and that it was marijuana. As parents we became worried about that and asked STS to investigate. Despite the pictures taken of the supposed marijuana bag, STS only threatened to issue another warning to Salla for spreading unfounded rumours. The local representative, also the host mothers best friend, stated that she did not believe it was marijuana. That was all STS did. Case closed. …

The rest of the article may be read at CSFES Norway.

Utdannelses- og forskningsministeriets rapporter fra udvekslingselevene

2012-2013 Evalueringsrapport fra over 1000 utvekslingselever i Danmark

“De årlige rapporter sammenfatter de unges egne evalueringer af udvekslingsopholdene og viser, hvordan de unge bedømmer udvekslingsorganisationernes arbejde.” (Uddannelsesministeriet)

Evalueringer fra udvekslingsophold 2003-2013

Del gjerne udfordringene du hadde som udvekslingsstuderende

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